For best performance, check HP Software and Driver Downloads for device driver updates for your specific model. Delivery times may vary, especially during peak periods. Thank you very much for sharing this info, it helped me a lot. I solved the problem by installing sp Image not available Photos not available for this variation.

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To isolate the issue please download and install the Validity Fingerprint Sensor Driver using below weblink and check the issue.

Let HP identify any out-of-date or missing drivers and software. D by Jurr on 25 March Reply Thank you for sharing the info The drivers and programs available for one model are not compatible and do not work with other models.

Update, 23 October The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer. Image not available Photos not available for this variation.

SOLVED: Fingerprint Scanner

I’ve tried contacting HP Support. Subject to credit approval. The list of all available drivers for your product is shown above. The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site.



HP has published a security bulletin with patches for these issues and a list of impacted systems. The fingerprint access manager software is listed. Mouse over to Zoom – Click to enlarge. Back to home page.

Elitebook w Fingerprint Sensor Problem / or May be Block – HP Support Community –

We were unable to find any drivers for your product. Modify your browser’s settings to allow Javascript to execute.

No software or drivers are available for this product with the selected operating system. This product detection tool installs software on your Microsoft Windows device that allows HP teader detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Clean the fingerprint eliteboom You should periodically clean the fingerprint reader sensor to remove dirt and oil.

United States and many other countries See details Import charges: Open the Device Managerand then expand the Biometric list of recognized sensor devices. For best performance, check HP Software and Driver Downloads for device driver updates for finggerprint specific model.


You May Also Need: This was a Fingerprint Scanner Verification Driver which won’t unpack because the file is corrupt Add to watch list. For additional information, see the Global Shipping Program terms and conditions – opens in a new window or tab.

After updating the access manager, see the fingerpriint manager online help for information on setting it fnigerprint.

Reno, Nevada, United States. You aren’t on Windows 8 by any chance are you?

Minimum monthly payments are required. Does it still show ok in Windows Device manager? If the fingerrint driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver. You may get a better answer to your question by starting a new discussion. Clean the fingerprint reader. Note the version number and date.